Our mission is to deliver world-class customer service, instil trust in our users and build our brands as authorities in their markets. The contact centre is one of the most important parts of MVF’s process and vital to our future growth.
We constantly optimise our lead qualification process to ensure we are finding the highest quality prospects for our clients and this is one of the reasons why MVF has an impressive client retention rate of 96%.
Our teams receive clear training so that we know our product inside out and can provide the best information and support to customers. It is a dynamic working environment - on average we talk to approximately 2,000 potential customers every day which totals over 300,000 customer leads for our partners per year.
Our interaction with product users means we can also feed back information to our marketing teams to help inform how they prospect customers, and to our commercial teams about what our clients are offering help clients to close sales more effectively.
People joining this team will have fantastic opportunities to learn about our sectors, whilst working in a high performance environment in one of the fastest growing businesses in the UK.