MVF is one of the UK’s leading customer generation companies. We are a rapidly growing business – we topped the Sunday Times Tech Track, and since then grew 278% per annum before tripling in size again. We now employ over 350 staff in the UK and USA, and conduct marketing activities in more than 120 countries.
We are on a mission to accelerate our clients’ growth by building the world’s most effective marketing platform through a passion for data, relentless innovation and the development of world class teams.
Our MVF Values
Company culture is very important to us, and that is why we were voted in the top 6 places to work in the Sunday Times Best Companies List 2017, and why we are constantly looking for ways to make MVF an even better place to work. As well as providing a fun and inspiring workplace, we have clear values that inform everything we do, ensuring all of our teams are driving to be world class, constantly innovating and inspiring positivity in their colleagues. We don’t just talk about our values, we live them.
- Drives to be World Class
- Focuses and Delivers Fast
- Works Smart
- Loves Innovation
- Shows The Way
- Earns Trust
- Inspires Positivity
The Contact Centre is responsible for making sure our partners are getting highly relevant prospects and that potential customers get matched with companies that fit their needs.
Our mission is to deliver world-class customer service, instil trust with our partners and build our brands as authorities in their markets. The Contact Centre is a critical part of the MVF process and important as part of our growth.
We optimise our lead qualification process to ensure we are finding the highest quality prospects for our partners and this is one of the reasons why MVF has an impressive client retention rate of 96%.
Our teams receive clear training so that we know our products inside out and can provide the best information and support to customers. It is a dynamic working environment - on average we talk to approximately 2,000 potential customers every day which totals over 300,000 customer leads for our partners per year.
Our interaction with product users means we can also feed back information to our marketing teams to help inform how they prospect customers, and to our commercial teams about what our partners are offering help them to close sales more effectively.
The Customer Services team to share insights into customer feedback, including the investigation and analysis of disputes and complaints, in order that they can continually raise the bar on MVF’s levels of service.
People joining this team will have fantastic opportunities to learn about our sectors globally, whilst working in a high performance environment in one of the fastest growing businesses in the UK.
As a Spanish Speaking Requalification Customer Generation Executive you will be integral to MVF’s mission to accelerate our clients’ growth and a key member of one of the UK’s leading customer generation companies.
Prospects will visit one of our websites, for example, https://www.cliniccompare.co.uk/ and seek a price comparison for a service such as laser eye surgery. Their details are then input into our webforms and passed through our platform to determine if it is suitable to be sent directly to a supplier. Sometimes a prospect will input incorrect information, issues could be incorrect phone number, incomplete email address, suppliers not being live or phone number validation failing.
Leads with missing information will fail our auto qualify process as our algorithms know that there is an error in the information. The Requalification Team will pick up these leads and determine the issue and fix it! You will typically be processing 500 leads a day.
As part of the Requalification team there will be occasions where you will be speaking directly to prospects about products and services that they are interested in to determine interest before sending to a supplier. As you will be covering multiple campaigns across different time zones there will be peaks and troughs in your working. This means that you may also listen to other calls made in the Contact Centre and score them based on set criteria. You will receive full training for all elements of the role and will know how you are performing on a day to day basis and if you are on track against your targets.
At MVF we are always looking for new ways to provide an exceptional service to our prospects and our clients so we are looking for team members who are proactive with a genuine desire to improve the way we do things. We welcome feedback from our Requalification Customer Generation Executive who want to positively impact our prospects, clients and MVF as a whole. As we are always looking for ways to innovate you may have the opportunity to be involved in additional tasks or projects as requested by your manager.
- Processing leads that have failed our algorithmic qualification process in our platforms and external systems
- Driving commercial outcomes by investigating and identifying the correct details
- Providing feedback and suggestions for improvement to your colleagues and manager
What Success Looks Like:
- Timely resolution of leads that have failed our algorithmic qualification process
- Data driven decisions that lead to solutions that deliver value and efficiency.
- Improved communication between the teams across the business.
- Ensuring a positive experience for stakeholders
Our Ideal MVFer:
- Demonstrated analytical and problem solving skills,
- Real attention to detail
- Excellent communication skills via phone, email and face to face
- Be able to quickly develop rapport and extract information.
- A positive, proactive problem solver
- Honest and ethical
- Bi-Lingual (Spanish & English language skills required)
Salary £20,000 per annum plus commission